Market Research Insights

  San Francisco, 17 June 2024:  The Report  Customer Experience Management Market  Size, Share & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By Organization Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030 The global customer experience management market size is expected to reach USD 32.87 billion by 2030, registering a CAGR of 15.8% from 2024 to 2030, according to a new report by Grand View Research, Inc. Customer experience management (CEM) solutions are gaining widespread popularity in diverse industries. As businesses become more customer-centric, the market is expected to witness rapid growth over the forecast period. Ongoing trends such as hyper-personalization of customer service, the use of AI & automation, and various customer value models are the key attributes propelling the growth. Moreover, implementing robust social media customer service can help reduce costs, increase response times,...

  San Francisco, 9 May 2022:  The Report  Customer Experience Management Market  Size, Share & Trends Analysis Report By Analytical Tools, By Touch Point Type, By Deployment, By End-use, By Region, And Segment Forecasts, 2022 - 2030 The global customer experience management market size is expected to reach USD 38.98 billion by 2030 and is expected to register a significant CAGR of 18.1% from 2022 to 2030, according to the new report by Grand View Research, Inc. The growing importance of understanding customer behavior and their preferences is driving various organizations and brands to provide the best service performance for modern customers in real-time. Moreover, the growing use of Artificial Intelligence (AI) and its applications by organizations to communicate with their consumers is expected to boost the growth of the Customer Experience Management (CEM) market in the forthcoming years. Several brands and organizations are increasingly d...