Contact Center Software Market To Exhibit A Lucrative CAGR Of 21.1%From 2021 to 2028

 San Francisco, 23 April 2021: The Report Contact Center Software Market Size, Share & Trends Analysis Report By Solution, By Service, By Deployment, By Enterprise Size (Large Enterprise, Small & Medium Enterprise), By End Use, By Region, And Segment Forecasts, 2021 - 2028

The global contact center software market size is expected to reach USD 90.6 billion by 2028, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 21.1% from 2021 to 2028. Increasing use of social media platforms by customers across the globe is expected to drive the market. Moreover, the growing need to cater to constantly changing customer requirements is further anticipated to fuel market growth over the forecast period.

Contact center software acts as a common platform to gather customer data for analysis. This software can effectively use demographic, behavioral, and location-based customer information to appropriately match the correct agent to the right customer. Moreover, this approach helps businesses in increasing customer satisfaction while delivering improvements in cross-sell and upsell rates.

Numerous businesses across the globe are focusing on adopting contact center software solutions. These solutions are helping businesses in boosting operational efficiency, improving customer service, and offering enhanced reporting features for management. Moreover, the rising demand for improved omnichannel experiences is further expected to fuel market growth over the forecast period.

Contact center software solutions enable employees to access customer information and history in real-time. These solutions help employees to deliver up-to-date and accurate information on products and choices for issue resolution. Contact centers responded to the increase in call volumes amidst the COVID-19 pandemic by adopting Artificial Intelligence (AI)-based virtual agents for customer services.

Access Research Report of Contact Center Software Market @ https://www.grandviewresearch.com/industry-analysis/contact-center-software-market

Contact Center Software Market Report Highlights

  • Customer collaboration solution is widely used by businesses to streamline communication between customers and each department within the company. Customer collaboration tools simplify two-way interaction convenient, instant, and effective
  • The managed services segment is expected to witness significant growth over the forecast period. These services are used to manage business infrastructure and application platforms. Managed services can help the customer service team to work more reliably and efficiently by quickly identifying faults and isolate the root cause of infrastructure outages
  • Cloud contact center solutions effectively handle all outbound and inbound customer communications for a company. Cloud solutions offer an all-inclusive suite of applications and tools which allow businesses to deliver efficient customer service across multiple channels, including SMS, email, voice, and social media
  • Large enterprises across the globe are focusing on adopting contact center solutions to efficiently manage their vast database of customers. This, as a result, is expected to propel the demand for these solutions in large enterprises
  • Consumer goods and retail businesses are focusing on strengthening their multichannel interactions with employees, customers, ad systems. This, in turn, is expected to propel the adoption of contact center software solutions in the consumer goods and retail industry
  • In Asia Pacific, the market is anticipated to emerge as the fastest-growing regional market, owing to a broad customer base and the presence of a substantial number of small and medium enterprises in the region

List of Key Players of Contact Center Software Market

  • 8X8, Inc.
  • ALE International
  • Altivon
  • Amazon Web Services, Inc.
  • Ameyo
  • Amtelco
  • Aspect Software
  • Avaya Inc.
  • Avoxi
  • Cisco Systems, Inc.
  • Enghouse Interactive Inc.
  • Exotel Techcom Pvt. Ltd.
  • Five9, Inc.
  • Genesys
  • Microsoft Corporation
  • NEC Corporation
  • SAP SE
  • Spok, Inc.
  • Talkdesk, Inc.
  • Twilio Inc.
  • UiPath
  • Unify Inc.
  • VCC Live

Access Press Release of Contact Center Software Market @ https://www.grandviewresearch.com/press-release/global-contact-center-software-market

 

Comments

Post a Comment

Popular posts from this blog

Asia Pacific PoC Diagnostics Market Growth Opportunities, Industry Analysis And Forecast: Grand View Research Inc.

Image
San Francisco, 18 March 2020 :  The Report   Asia Pacific PoC Diagnostics Market  Analysis And Segment Forecasts To 2020 The Asia Pacific point of care (PoC) diagnostics market is expected to reach USD 5,427.1 million by 2020, according to a new study by Grand View Research, Inc. Growing base of geriatric population and the ability to render immediate results and improve patient care coupled with rising market penetration of PACS (picture archiving and communication systems) and EMR (electronic medical records) are expected to drive demand over the next six years. Skilled staff shortages, especially pertaining to the field of diagnostics are also expected to accelerate the market penetration rates of PoC products, by expediting lab automation processes. Rising demand for home healthcare and other healthcare establishments catering to the elderly population and initiatives undertaken by governments to shorten hospital stays by establishing out-patient care models are also expect
Read more

Food Additives Market Size & Share Hit USD 55.53 Billion By 2022 : Grand View Research Inc.

Image
San Francisco, 17 October 2019:   The Report   Global Food Additives Market   Analysis By Product Flavors & Enhancers (Natural, Artificial), Sweeteners (High Intensity, HFCS), Enzymes, Emulsifiers (Mono, Di-Glycerides, Lecithin, Stearoyl Lactylates, Sorbitan Esters), Shelf-life Stabilizers, Fat Replacers (Protein, Starch)] And Segment Forecast To 2022 Global food additives market is expected to reach USD 55.53 billion by 2022, according to a new study by Grand View Research, Inc. Food & beverage industry growth in BRICS and Middle East on account of rising domestic consumption and increasing foreign direct investments is expected to augment market growth. Asia Pacific is expected to be one of the most promising markets on account of growing domestic consumption in China and India owing to population growth and new product launches by food & beverage manufacturers. Availability of raw materials such as sorbitol and lactic acid in China, Indonesia, and Malaysia in light o
Read more

Integration Platform as a Service Market Valuation Is Expected To Exceed USD 2.70 Billion By 2025: Grand View Research Inc.

Image
San Francisco, 18 March 2020 :  The Report   Integration Platform as a Service (IPaaS) Market  Analysis By Integration Type (API, Process, Application, Data), By Services, By Deployment (Cloud, On-Premise, Hybrid) By Region, And Segment Forecasts, 2018 – 2025 The global integration platform as a service (IPaaS) market is expected to reach USD 2.705.8 million by 2025, according to a new report by Grand View Research, Inc. Rising need of advanced systems to improve the process of deploying, developing, and managing enterprise applications globally has been a major factor driving market growth. In addition, recent developments in big data, cloud computing, and Internet of Things (IoT) within organizations’ processes also paved the way for greater development of IPaaS solutions. Integration Platform as a Service is an emerging technology where in the applications, process, data, and application programs are integrated. The integration enables enterprises to reduce the complexity
Read more