Case Management Software Market Size Is Expected To Reach USD 15.00 Billion By 2030


 San Francisco, 21 Oct 2024: The Report Case Management Software Market Size, Share & Trends Analysis Report By Component (Solution, Services), By Deployment Mode, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

The global case management software market size to reach USD 15.00 billion in 2030 and is anticipated to grow at a CAGR of 11.2% from 2024 to 2030. The market is experiencing significant growth, driven by the increasing adoption of digital tools in healthcare and the rise in demand for streamlined workflow solutions across industries. The growing need for efficient healthcare case management solutions to handle complex patient cases and regulatory compliance and the surge in demand from enterprises for automated workflows to enhance customer service and reduce operational costs are pushing organizations to adopt advanced case management software, raising innovation and expansion in the global market.

The increasing integration of artificial intelligence (AI) and machine learning (ML) in case management solutions is improving decision-making processes and boosting efficiency. Rising regulatory pressures across sectors such as banking, insurance, and government are pushing organizations to adopt case management systems for better compliance and risk management.

Access Research Report of Case Management Software Market @ https://www.grandviewresearch.com/industry-analysis/case-management-software-market-report

The market in the public sector is witnessing substantial growth, driven by the increasing need for efficient and transparent management of complex cases such as social services, legal matters, and public administration. Public sector organizations, often dealing with large volumes of citizens’ requests, welfare cases, and compliance requirements, are adopting case management solutions to streamline their operations and ensure timely service delivery. The pressure to improve accountability, enhance citizen engagement, and meet regulatory demands is pushing governments to implement digital tools that centralize case information and facilitate seamless communication across departments. In December 2023, in partnership with the U.S. Department of State’s Bureau of International Narcotics and Law Enforcement Affairs (INL), the Judiciary of Guyana introduced the Court Case Management System (CCMS). Developed by the National Center for State Courts in collaboration with Guyana's Judiciary, this system aims to modernize court operations by shifting from manual to automated case management. Implementing CCMS will enhance magistrates' courts' efficiency, transparency, and effectiveness, reducing case backlogs and delays while boosting public trust and confidence in the justice system.

Recent Developments

  • In March 2024, Appian, a U.S.-based cloud computing and enterprise software company announced the launch of Appian Case Management Studio. This AI-powered, modular designer enables users to build case management applications tailored to their business needs quickly. This tool helps teams integrate case data, systems, and personnel to streamline internal operations, customer service, employee onboarding, and regulatory compliance workflows. Offering features like drag-and-drop form creation, simplified data modeling, and easy workflow controls, the Case Management Studio allows for rapidly developing custom case management applications on the Appian Platform, supporting case management as a service (CMaaS) approach.
  • In November 2023, ServiceNow, a U.S.-based software company, partnered with AWS to enhance case management by integrating its Customer Service Management (CSM) platform with Amazon Connect. This collaboration aims to help businesses streamline contact center operations by leveraging AWS AI technology in ServiceNow workflows. Moreover, the partnership offers solutions for automotive manufacturing, cloud transformation, and supply chain management.

Key Case Management Software Company Insights

Key players operating in the global market includeIBM, Appian, Newgen Software Technologies Limited, and Pegasystems Inc. The companies are focusing on various strategic initiatives, including new product development, partnerships & collaborations, and agreements to gain a competitive advantage over their rivals. The following are some instances of such initiatives.

Key Case Management Software Companies:

The following are the leading companies in the case management software market. These companies collectively hold the largest market share and dictate industry trends.

  • IBM
  • AINS, LLC, DBA OPEXUS
  • Appian
  • Hyland Software, Inc.
  • Microsoft
  • Newgen Software Technologies Limited
  • Pegasystems Inc.
  • Salesforce, Inc.
  • SAS Institute Inc.
  • ServiceNow

About Grand View Research

Grand View Research is an India & U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services.

For More Information: https://www.grandviewresearch.com/horizon

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