Service Analytics Market In-Depth Analysis By Component, Business Application, Deployment, Enterprise Size, End Use Region And Forecasts


 San Francisco, 8 Nov 2024: The Report Service Analytics Market Size, Share & Trends Analysis Report By Component, By Business Application, By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

The global service analytics market size to reach USD 1,963.9 million in 2030 and is projected to grow at a CAGR of 15.3% from 2024 to 2030. The market growth is driven by the increasing demand for enhanced customer experiences and the growing use of AI and machine learning technologies. As businesses strive to improve customer satisfaction and loyalty, they are turning to service analytics to gain deeper insights into customer interactions, preferences, and pain points, allowing them to personalize services and resolve issues more efficiently.

The integration of AI and machine learning in service analytics enables companies to automate data analysis, predict customer behavior, and optimize service operations, leading to more informed decision-making and a competitive edge in delivering superior service.

Access Research Report of Service Analytics Market @ https://www.grandviewresearch.com/industry-analysis/service-analytics-market-report

Recent Developments

  • In March 2024, Salesforce introduced new innovations in Service customer experiences and creating revenue opportunities through data and AI. These updates equip agents and supervisors with AI-driven insights, content generation, and automation tools to boost customer satisfaction and loyalty while transforming contact centers into revenue-generating hubs. Leveraging the Einstein 1 Platform, service leaders can now utilize Data Cloud and Einstein to identify common issues, recommend actions based on customer feedback, and monitor conversations to suggest faster case resolutions

  • In November 2023, Accenture, Avanade, and Microsoft collaborating to enhance data accessibility, management, and actionability within Microsoft's product organization. By utilizing Microsoft Fabric, the collaboration aims to deliver self-service analytics that unlock the potential of Microsoft's data, enabling faster innovation. The integrated platform provides a streamlined data foundation to support and accelerate AI adoption
  • In October 2023, ServiceNow and Deloitte, a UK-based professional services network, collaborated to incorporate Now Assist's generative AI features into next-generation managed services. This collaboration, known as Operate services, combines Deloitte's industry expertise with ServiceNow's AI-powered enterprise platform to offer comprehensive managed services. Deloitte’s Operate services are designed to support clients in managing their ongoing operational and technology requirements, improving technology applications, cloud infrastructure, and providing continuous advisory, data, and analytics services to help drive business transformation goals

Key Service Analytics Company Insights

Key players operating in the global market includeMicrosoft, Numerify, Oracle,Salesforce, ServiceNow, and SAP SE. The companies are focusing on various strategic initiatives, including new product development, partnerships & collaborations, and agreements to gain a competitive advantage over their rivals.

Key Service Analytics Companies:

The following are the leading companies in the service analytics market. These companies collectively hold the largest market share and dictate industry trends.

  • Centina Systems
  • Cloudera, Inc.
  • Field Squared
  • Microsoft
  • Numerify
  • Oracle
  • Paskon
  • Salesforce
  • SAP SE
  • ServiceNow

 

About Grand View Research

Grand View Research is an India & U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services.

For More Information: https://www.grandviewresearch.com/horizon

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